Fri Nov 8, 2019
Author: RV News Staff
The critical issue of improving Repair Event Cycle Time (RECT) will be the topic of specially selected workshops at the 2019 RV Dealers Convention/Expo, Nov. 11-15 at Caesars Palace in Las Vegas.
The one-hour workshops, their presenters and times are as follows:
Tuesday, Nov. 12
“Paths to Certification” featuring Curt Hemmeler and Sharonne Lee of RVTI – 8:15 a.m.
“Key Processes for Improving Repair Event Cycle Time” featuring Ken Barnes –10:45 a.m.
“Providing a World Class Customer Experience” featuring Rick Kauer –10:45 a.m.
“3 Secrets to Increasing Efficiency and Revenue in Service with Text Messaging” featuring Shaun Sorensen –12 p.m.
“Increasing Efficiency, Follow-up, and Profit with Software” featuring Bill McAuley – 1:15 p.m.
Wednesday, Nov. 13
“Repair Event Cycle Time Reporting and Industry Data” featuring Don Miller and Scott Kipp –7:30 a.m.
“Service Schedule and Workflow” featuring Valarie Ziebron – 2 p.m.
“Mastering Communication” featuring Valerie Ziebron – 3:15 p.m.
Thursday, Nov. 14
“Evolving Your Special-Order Parts” featuring David Foco – 10:15 a.m.
“Winning the Customer Experience in the Digital Age” featuring Gabrielle and Brian Bosche –4:30 p.m.
For more information on the RVDA Convention and Expo schedule, click here.