Industry Links

RVIA Economic Impact Study

The Recreation Vehicle Industry Association commissioned an Economic Impact Study on the RV industry, released on June 7, 2016. The study found that the RV industry contributes about $49.7 billion in economic output or 0.28 percent of the Gross Domestic Product. Through its production and distribution linkages, the industry impacts firms in 426 of the 440 sectors of the United States economy.

Nationwide, the industry is responsible for 216,170 jobs, both directly and inderectly, creating an economic impact of $37.5 billion. The full study results, along with each individual state and congressional district's economic impact is available on the website by clicking here .

Lippert Components Releases Video On Customer Service Improvements

Wed Oct 12, 2016

147628827274779.jpgElkhart, Indiana — Lippert Components, Inc. has released a video offering an in-depth look into the company’s customer service-related improvements.

The video discusses improvements to LCI’s customer service and call center, warehousing and distribution, training and technical publications and aftermarket divisions, all housed within LCI’s state-of-the-art, 540,000-square-foot Customer Service and Aftermarket facility in South Bend, Indiana.

As seen in the video, LCI’s VP of Customer Support Services April Klein discusses the vast capabilities and improvements at Plant 39, LCI’s Customer Service and Aftermarket facility. Plant 39’s call center responds to daily inquiries from customers including retailers, wholesale distributors, RV dealerships, and OEM service facilities, averaging more than 47,000 customer service-related calls each month. Utilizing LCI’s Product Lab, LCI customer service representatives can simulate, in real time, issues being faced by customers, creating a more fluid understanding of the problem and allowing the issues to be resolved more efficiently than ever before.

Another major component of LCI’s customer service and logistical improvements include the Warehousing and Distribution Division, which processes more than 135,000 customer shipments each month. LCI has introduced a multitude of process improvements and technologies, such as CubiScan, an automated system that logs product weights and dimensions, providing a quicker turnaround for freight quoting. Box on demand is another major change LCI has implemented, eliminating the need to stock boxes of every shape and size for parts packaging and allowing LCI to manufacture size-specific boxes.

The video features LCI’s Dealer Training and Technical Publications Division, spotlighting the implemented efficiencies that help train nearly 1,000 dealers each year and more than 8,500 technicians. The division, which held more than 20 regional training seminars over the last two years, works to educate and inform RV dealers, service technicians and other industry professionals on all of LCI’s components and how to properly service them.

To view the video, go to www.rvnews.com/pages/video_library.