RVIA Economic Impact Study

The Recreation Vehicle Industry Association commissioned an Economic Impact Study on the RV industry, released on June 7, 2016. The study found that the RV industry contributes about $49.7 billion in economic output or 0.28 percent of the Gross Domestic Product. Through its production and distribution linkages, the industry impacts firms in 426 of the 440 sectors of the United States economy.

Nationwide, the industry is responsible for 216,170 jobs, both directly and inderectly, creating an economic impact of $37.5 billion. The full study results, along with each individual state and congressional district's economic impact is available on the website by clicking here .

Forest River Launches Policy Change to Emphasize Customer Satisfaction

Wed Mar 1, 2017

148346478523095.jpgElkhart, Indiana – Forest River, Inc. continues its emphasis of “Customer Satisfaction is our No. 1 Priority” with the launch of another industry leading policy change.

This most recent change falls in the area of procurement of warranty parts for dealers. No longer will dealers be required to procure warranty parts through Forest River; instead, Forest River is encouraging dealers to procure the part in the most expeditious manner in order to get the customers’ coach repaired in the shortest amount of time possible and back on the road. Forest River is paying for the part and parts markup regardless of where it is purchased from through its revised Warranty Policy.

“Our industry needs to do a better job of meeting customer expectations after the sale," Forest River CEO Peter Liegl says. "Meeting those expectations requires us to make the warranty parts-ordering process easier, more efficient and customer focused, with an end goal of getting these parts to our dealers faster in order to expedite customer repairs. Forest River is excited to announce improvements aimed specifically at these objectives.”

This new policy follows a 2016 announcement that streamlined the warranty parts must return process for Forest River dealers, radically reducing the number of parts required to be returned for warranty reimbursement and eliminating “parts hold”, a common practice in the industry requiring warranty parts being held by dealers for a period of time. According to Liegl, this was an effort initiated by Forest River in which suppliers stepped up in a most cooperative manner to support.

“We have eliminated a great deal of waste, hassle and commotion as a result of last year’s policy change regarding must return parts and holding parts," Liegl says. "Now our dealers can focus on taking care of the customers rather than wasting time and resources on storing, tracking and returning defective parts. Forest River has made customer satisfaction our No. 1 priority. Over the last several years, we’ve spent millions and millions of dollars on various projects to set our company apart by improving customer satisfaction. This emphasis will continue throughout 2017 and beyond in order to make Forest River brands the obvious choice for retail consumers.”

Forest River, Inc., is one of America’s leading manufacturers of recreational vehicles, pontoon boats, cargo trailers and buses.