RVIA Economic Impact Study

The Recreation Vehicle Industry Association commissioned an Economic Impact Study on the RV industry, released on June 7, 2016. The study found that the RV industry contributes about $49.7 billion in economic output or 0.28 percent of the Gross Domestic Product. Through its production and distribution linkages, the industry impacts firms in 426 of the 440 sectors of the United States economy.

Nationwide, the industry is responsible for 216,170 jobs, both directly and inderectly, creating an economic impact of $37.5 billion. The full study results, along with each individual state and congressional district's economic impact is available on the website by clicking here .

RVDA Chairman Pushes for Commitment to Service

Mon Mar 13, 2017

145072686053695.jpgRVDA Chairman Darrel Friesen spoke about maintaining the industry's commitment to service in the chairman's report of the March issue of RV Executive Today. The following is Friesen's report.

"The first quarter is almost over and early reports indicate that the industry should be on pace to exceed last year’s 40-year high. All segments of the industry are
coming together to help improve the long-term prospects of the RV business through marketing promotion, facility expansion and hiring more people. This is all great news!

As we move forward as an industry in these good times, I believe we need to maintain our focus on service after the sale – especially after the initial sale. We need to remember that customer service and warranty service must be a mutual commitment between manufacturers and dealers.

Every type of business nationally has a problem finding and recruiting qualified people. The need is especially critical in technical fields, including all types of mechanics.

As full-service dealers, we have an obligation to recruit, train and encourage our technicians to become RVDARVIA certified so that they repair our customers’ units and perform manufacturer warranty work with a high degree of confidence and to high standards.

The technical training that most manufacturers expect from dealers costs thousands of dollars per technician and the tradeoff for this investment and commitment is that the manufacturers pay dealers their posted labor rate. No more, no less.

Most of the time that tradeoff works reasonably well. However, when uncertified repair shops are authorized to do warranty work, the whole covenant between manufacturers, dealers,and consumers can break down.

Dealers invest tens of thousands of dollars annually to build consumer trust, to comply with federal rules and regulations and to outfit their repair shops with the latest technologies. It is frustrating to then see RV manufacturers pay undereducated and unlicensed repairmen for warranty work that dealers are authorized and required to provide.

Authorized dealers are in the best position to service the brands they sell. In some states it is illegal for a manufacturer to have anyone other than a certified dealer of that product to do warranty work.

The dealer-manufacturer relationship works. Dealers should sell and service and manufacturers should build the product and provide after the sale service support. RV
manufacturers are profitable, unlike Tesla in the automotive industry, which seems intent on altering retailing and service in the auto business.

We have come a long way and are maturing as an industry. We should all keep our eyes on long-term goals and customer satisfaction and not just on turning a quick
buck. I encourage all of us to increase customer satisfaction as an industry and not give consumers an excuse to spend their discretionary dollars elsewhere.

Have a great spring selling season!"

To read more of the issue, click on the link below.

Additional Information: http://www.rvda.org/RVDA/Publications1/RV_Executive_Today/March_2017.aspx