RVIA Economic Impact Study

The Recreation Vehicle Industry Association commissioned an Economic Impact Study on the RV industry, released on June 7, 2016. The study found that the RV industry contributes about $49.7 billion in economic output or 0.28 percent of the Gross Domestic Product. Through its production and distribution linkages, the industry impacts firms in 426 of the 440 sectors of the United States economy.

Nationwide, the industry is responsible for 216,170 jobs, both directly and inderectly, creating an economic impact of $37.5 billion. The full study results, along with each individual state and congressional district's economic impact is available on the website by clicking here .

Friedman Blog: Business Friendly Customer Service

Fri Jul 21, 2017

145206946167343.jpgNancy Friemdan, The Telephone Doctor, president of Telephone Doctor Customer Service Training and RV News Blogger has released a short training video on business friendly customer service. The following is her blog. Visit the website to watch the video.

"Every call is unique - don't become desensitized! Remember to be "Business Friendly" - because without the 'Friendly' it's just business as usual.

In most service situations, it's very common to handle repetitive calls. The same issues over and over. We need to remember that to the customer, this is the first interaction they've had with your company today.

Always remember that every call is unique. And needs to be treated that way.