Thu Sep 21, 2017
Fort Myers, Fla. – As customer service continues to become a more important metric for RVers, RVTech, an RV service company based in Florida, has begun to take advantage of the paradigm shift and is seeing an increase of more customers in its service bays, according to a press release.
RVTech has been named one of the top-rated service centers in the country according to online reviews, where it has received 117 “excellent” reviews and more coming in online every day.
The RV industry has grown and some of the previous thinking have changed – the need for specialized service is in more demand. The days of simple service and basic skill sets are becoming more obsolete, so RV service centers are leading the field in getting more customers to bring their issues in.
RVTech performs its service in air-conditioned service bays and interacts with the customer and their vehicles with in-depth product knowledge rather than simply wanting to make a sell, according to a press release.
All RV manufacturers including those in Florida and those out of state can send RVTech their customers. RVTech Owner Chuck Williams says that it is the customer service that sets the service center apart from other businesses that offer it as well.
“It's that meaningful dialog that builds trust and connects with RV customers in a whole new way, to be a problem solver for our customers and not problem creators,” Williams says.
This “Customer Centric” Frontier demands the industry professionals to know customers and their RVs and to have the insight and skills to make their lives easier and to add value.