Tue Oct 31, 2017
Fairfax, Va.—The Mike Molino RV Learning Center and the Florida RV Trade Association have partnered to provide online video-based training for RV dealership personnel through the Distance Learning Network (DLN) for the 12th consecutive year. The DLN represents a convenient and cost-effective way to provide dealership training.
Dealers taking a yearly subscription to the DLN receive unlimited access to more than 40 training sessions, coursework reviews and test preparation sections. They’re available any time throughout the program year and all a dealer needs for access is a high-speed internet connection.
The 2017-18 Florida DLN program has completely upgraded their web based platform from the University of South Florida to Florida Gateway College where a High Def platform and “Streaming” capabilities are now mega times more powerful bringing true High Def clarity to all programming. The DLN program continues to offer a broad curriculum designed to improve the performance of most dealership personnel, including:
• RV New Technician Preparation Course: More than 30 hours of instruction will help train new technicians on all the basics or Foundation Level skills necessary to become safely productive Technicians in a minimum time, and can also help prepare them for the RVDA-RVIA RV Service Technician Certification. Certified Technicians can use completion hours for renewal of certification requirements.
• Service Writer/Advisor Course: This one-hour program is ideal for both veteran service writer/advisors and new hires. The program helps prepare your personnel for the RV Learning Center’s Service Writer/Advisor Certification test. Completion of the course counts toward recertification requirements.
• Advanced/Manufacturer Specific Training: Features product-specific training from RV manufacturers and suppliers from within the RV industry.
• RV Greeter - Receptionist Course: A 50-minute program that covers the importance of customer service; the skills and expectations for the RV receptionist; the importance of making the right first impression; communicating on the phone; handling difficult customers; and organizational techniques for the workplace. The program is suitable for all persons needing customer service skills. The program includes a final exam and certificate of completion.
"Because it’s delivered right to your dealership, this is extremely cost effective training and that is important as dealerships will have more employees to train as the demand continues to increase,” FRVTA Executive Director Lance Wilson says. "FRVTA also provides mentor support and encouragement throughout the year, once the dealership is signed up for the program.”
"The renewal of this partnership allows us to offer exceptional training to dealers at a great value,” says RV Learning Center Chairman Jeff Pastore of Hartville RV Center in Hartville, Ohio. “If your dealership needs to kick-start a training program quickly, this is the way to go. “The DLN training model streamlines the training process for dealers and offers unrivaled convenience.”
The only requirement to participate is a high-speed internet connection. A video cable connected to a television is also useful for group training. A one-year subscription to the program costs $995 per dealership location. A discount is given for multiple dealerships (5 or more). The subscription term is Aug.1, 2017 – July, 31, 2018.
For more information and a sign-up form, visit www.rvtechnician.com, www.rvlearningcenter.com or call FRVTA at 386-754-4285.