Mon Feb 11, 2019
Author: RV News Staff
Nearly 40 RV technicians representing dealerships from around the U.S. and Canada are converging on Shipshewana, Ind., this week as K-Z RV holds the second week of its spring service seminar. During these four-day, eight-hour sessions, K-Z and supplier instructors bring technicians up-to-date on the latest technological advancements and train them how to troubleshoot component issues.
Attendees are a mix of beginners and more experienced RVIA-certified technicians. K-Z picks up all of the costs outside of transportation to Shipshewana. K-Z has held the training sessions since the mid-1990s. During the first few years, the manufacturer held one set of two weekly sessions, but strong demand led to K-Z scheduling sessions twice a year. The second set will be held in the fall.
“We’ve had a good buy-in with vendors and the different manufacturers of RV components,” says Mark Owens, K-Z’s warehouse and service manager, who has overseen the program for many years. “We get a lot of assistance with those folks coming in and training the service technicians in troubleshooting.”
Kyle Walker, K-Z’s field service representative, is the lead instructor for the classes. When he’s not planning or conducting classes, he answers troubleshooting questions from dealers. He says most technicians are active participants in the sessions and ask a lot of questions. Many bring up specific troubleshooting dilemmas. The sessions include hands-on work to determine what might be wrong with a component.
“The will bring up instances of what they find such as ‘I have an RV that does this,’” Walker says.
New topics will likely populate the fall sessions. Owens says technology is constantly changing, so updates come on a regular basis. Sometimes dealer feedback results in a new class to address timely issues. Major planning goes into these sessions. Owens and Walker begin working on the curriculum of the sessions about two months in advance, contacting suppliers and coordinating sessions. If dealer feedback indicates some type of warranty issue, K-Z may put a session together to address that issue.
“The standard stuff is a constant, but we are starting to get into tablets and keyless entries and hydraulic systems,” Owens says. “Technology is constantly changing.”