The Recreation Vehicle Industry Association commissioned an Economic Impact Study on the RV industry, released on June 7, 2016. The study found that the RV industry contributes about $49.7 billion in economic output or 0.28 percent of the Gross Domestic Product. Through its production and distribution linkages, the industry impacts firms in 426 of the 440 sectors of the United States economy.
Nationwide, the industry is responsible for 216,170 jobs, both directly and inderectly, creating an economic impact of $37.5 billion. The full study results, along with each individual state and congressional district's economic impact is available on the website by clicking here .
Thu Apr 18, 2019
Author: RV News Staff
Heartland Recreation Vehicles LLC’s recently garnered Dealer Satisfaction Index (DSI) Quality Circle Awards across multiple brands in its lineup of towable RVs.
RVDA recognized Heartland’s Big Country/Elk Ridge, Cyclone/Torque, Landmark, North Trail/Wilderness, Prowler/Trail Runner, Road Warrior and Sundance/Gateway with the prestigious honor. Key metrics, as determined by RVDA, include reliability/quality, parts, warranty and sales.
“Significantly, our award-winning brands represented the full spectrum of towable categories in the marketplace,” says Heartland President Chris Hermon. “Our dealer body is certainly a key component behind this across-the-board recognition, but it also confirms a companywide directive to streamline service while also maintaining focus on a quality build.”
Hermon pointed to the company’s decision in early 2016 to purchase an expansive tract of land in Indiana’s LaGrange County and erect a 52,500-square-foot service center. That move was followed by the construction of a $5 million PDI Center at its Elkhart campus.
“The PDI facility ensures that every unit goes through a full PDI inspection before leaving our Elkhart complex,” Hermon says. “We also started taking units on road tests a minimum of 250 miles. Every unit is brought back to Heartland’s new PDI center where a senior management team was formed to inspect to ‘see what dealers see’ when they receive a unit. In addition, we back up every RV with a three-year structural warranty.”
In March, Heartland also added another layer with an announced partnership with NTP-STAG for warranty fulfillment. Through the agreement, the manufacturer is linking future warranty claim fulfillment orders directly to NTP-STAG, leveraging the distributor’s inventory, warehouse locations and company-owned fleet to improve the time it takes to process warranty claims and get customers back on the road.
“The goal is to reduce the repair event cycle time (RECT), a pressing issue that is being championed by the RVDA and the RV Industry Association RVIA,” Hermon says. “The repair event cycle time issues are a real challenge for the long-term health of our industry.”