Wed Jun 5, 2019
Author: RV News Staff
The North American Trailer Dealers Association (NATDA) is looking for ways to help solve problems and improve services in its business by learning from the RV industry.
As trailer dealerships across the country continue to bring in revenue by expanding service departments, NATDA is working to help technicians meet the increasing demand.
“Trailer dealerships no longer have the luxury of remaining the middleman between manufacturers and consumers,” NATDA President and Founder Andy Ackerman says. “Service departments have not only become increasingly profitable part of the industry, but a necessity.”
The RV Industry Association last June approved a plan and invested millions to improve customer experiences and reduce service delays. As part of that effort, it established the RV Technical Institute, which has been working to increase the number of trained service technicians in the industry and track customer satisfaction.
“While RVTI has been focused on RVs, there is a lot of crossover when it comes to the material covered in their courses that can be applied to trailer dealerships, ”NATDA Executive Director Jesse Battle says. “With their course load as the framework, we can, together, create a detailed educational outline specific to trailer technicians.”
While these negotiations have yet to be finalized, both NATDA and RVTI have been negotiating a partnership to develop a program specifically for trailer technicians.
“This program, another expansion of our NATDA dealership performance training, is to create a method to develop highly-trained technicians in our industry,” Battle says. “Our collaboration with RVTI will not only help accomplish this but create added benefits for the entire trailer workforce.”