September 2010
Volume 37 - Number 2


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July 22, 2010 545
Coach-Net to Relocate Operations to Dallas/Fort Worth Area as Part of Strategic Growth Plan


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Lake Havasu City, Ariz. - July 21, 2010 - Coach-Net, a leading provider of 24/7 emergency roadside assistance and other services for RV owners and manufacturers, autos and commercial vehicles, recently announced plans to relocate its call center operations from Lake Havasu City, Ariz. to the Dallas/Fort Worth, Texas area over the next nine months. The relocation takes place as part of an initiative by the National Motor Club, Coach-Net's Irving, Texas-based parent company, to implement its strategic growth plan and better align several closely related sister companies.

The vast majority of Coach-Net's Lake Havasu City employees will have an opportunity to relocate to call center operations in the Dallas area, ensuring continuity in service and preservation of the company's deep industry knowledge. Coach-Net's DFW-based call center operations will be managed by National Motor Club's sister company, Stellar, which will leverage its global expertise in call center management for the benefit of Coach-Net's valued customers. The process of transitioning calls will begin in October 2010, and the process is expected to be completed by March 2011.

"As we transition these operations to the Dallas area, where our corporate headquarters and accounting functions are already based, we are pleased to be keeping these critical jobs in the U.S. and offering an opportunity to keep much of our outstanding team intact," said Matt Krzysiak, Chief Operations Officer. "As a consequence of this expected employee retention and our phased transition plan, our customers will experience no disruption to service over the coming months. Ultimately, this relocation will position us for positive growth and allow Coach-Net to be even stronger in delivering outstanding customer service, drawing on our employees' deep knowledge base and the geographic advantages, telecom technology, network infrastructure and business resources available in the Dallas/Fort Worth area."

Source Coach-Net

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