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CONTENTS

Cover Story

Raising the Bar in RV Insurance Programs
Progressive

For more than 25 years Progressive has been writing RV insurance for RV owners and has developed a variety of innovation programs that RVers say they want. RV News took a close look at what Progressive is doing to train its claim representatives and even went along with one claims representive as he made his rounds and dealt with customers. Read how RV claims adjusters are trained and what innovations Progressive has made as well as where their focus is for the future.

Workhorse Intros A New Wide-Track Front Suspension Chassis and a New 18,000-pound GVW Chassis

The paint's barely dry on the building, but Workhorse Custom Chassis' engineering staff has started delivering on the promise to provide new innovative products to better meet the needs of RV manufacturers and chassis that offer the consumer a wider selection. It's been less than a year since Workhorse completed the acquisition of General Motor's P-chassis division and set up shop in Union City, IN. Read about the features of this new suspension and also learn about a brand new chassis Workhorse is introducing at this year's Louisville Show.

Succession Planning - Part III:
Following Through with Your Succession Plan

Follow succession planning guru Loyd H. Rawls as he continues to unfold a workable plan for making sure that your business passes into the hands of those you want it to after you leave. This month Rawls talks about the importance of following through with the succession process.

Editorial

New Beginnings . . .

RV News editor Don Magary looks at the coming year and considers breaking tradition and making a few New Year's resolutions in honor of the Millennium. Read what Magary thinks he might do both on a professional and personal level in his resolutions.