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CONTENTS

Cover Story

REVOLUTIONARY! ­
New Power Source for RVs

Something revolutionary only comes along once in a while. And when talking about energy sources, the RV industry traditional takes other industry ideas and make them work in RVs. A new company is on the threshold of introducing a new power source for RVs and would beat the energy companies and automobile industry with this exciting new technology. This is a must read for everyone in the RV industry and especially RV manufacturers. To see what all the excitement is about and how the RV industry is on the forefront of a new clean fuel technology, read this article.

Salesmanship
Corporate Culture: It's All About People

This month Zagami talks about corporate culture and how the right philosophies can enhance your company's reputation and profit and loss statement. This is an idea that can never be talked about too often and should be required reading for everyone in your company.

Friesen Elected Chairman of Dealers Association
A Report on the 2000 RV Dealers International Convention/Expo

This year's setting for the Recreation Vehicle Dealers Association (RVDA)'s RV Dealers International Convention/Expo is history, but a lot of exciting things happened. Read RV News' wrap up of the convention.

Columbine High School Mother, Beth Nimmo, to Speak at RVI Leadership Prayer Breakfast in Louisville

Mother of Joy Scott, who was murdered in the Columbine High School shootings, will speak on courage and faith at this year's RVI Leadership Prayer Breakfast.

Crestview RV Center Named 2000 Top Quality Dealer

Each year RVDA selects one of its members as the Top Quality RV Dealer of the Year, and this year's honoree is Crestview RV Center with locations in Austin and San Antonio, TX. Read this story and learn what the critieria is for becoming RVDA's top dealer and what Crestview RV did that set them apart.

Four Honored with RVDA Chairman's Service Award

In addition to education, the annual RVDA Convention and Expo is also the time when the association bestows honors and awards. See which four industry leaders earned the 2000 Chairman's Service Award.

Editorial

Parts, Smarts -- What's an RV Manufacturer to Do?

When it comes to taking care of the end user, many RV manufacturers are dropping the ball when it comes to providing replacement parts for missing, damaged or inoperable items. With unreasonable lead times to get replacement parts to dealers and collision shops, the industry risks alienating customers, especially when often, when the part arrives, it's the wrong part. Read what RV News thinks about this problem and what RV manufacturers should be doing about it.