RV News last visited Coach Net in 1998 and there have been
significant changes during those years, but the thing that hasn't changed is
their commitment to customer service.
Those changes include, among
other things, Coach Net's move from a
5,000-square-foot building to a 20,000-square-foot
facility, and the number of employees has jumped
from 50 in 1998 to more than 100
today.
It's no accident that Coach Net
is the industry's largest and most respected emergency road service
provider. That's because everyone from CEO and President William
"Bill" Gedwed to each and
every customer service representative
who answers calls from thousands of
members each month are totally focused on customer service.
While many companies pay lip service to providing good customer
service, it is simply the most
important part of Coach Net's success and survival.