Dutchmen RV received the Circle of Excellence award with the highest ratings for two brands in RVDA’s recent Dealer Satisfaction (DSI) survey results.
The company’s Kodiak and Aspen Trail brands were recognized by the award, placing Dutchmen, a Thor Industries division, on the survey’s Top 10 Manufacturer list.
“It is an honor to be recognized by our dealer body,” President Kyle Kwasny stated. “From our continuous training process in the plants, to the rigorous pre-delivery inspection on every unit, and dedication to service and sales, this award signifies the commitment every Dutchmen team member makes on a daily basis.”
The company has made significant changes to production protocols, Dutchmen stated, which recognize and utilize individual talents in key roles to provide support driven by experience.
“We strive every day to build the best products we possibly can here at Dutchmen,” Kodiak and Aspen Trail GM Aaron Young stated. “Every member of our team takes extreme pride in designing, developing and producing our Aspen Trail and Kodiak brands, it is truly an honor to receive this award. This is an affirmation that we are doing the right things and standing behind our products. We would like to thank our dealer partners and customers that made it possible, we cannot do this without them.”
The DSI Quality Circle awards recognize manufacturers in four key areas: Reliability and quality, parts, warranty and sales. Between U.S. and Canada, RVDA received more than 300 dealer responses.
“The great leadership in the plant has driven the quality and success of Kodiak over the past year and is truly humbling to receive this award,” Product Manager Scott Gould stated. “Our team members certainly are the heart and soul of Kodiak.”