Heartland Expands Service and Quality Campus

Photo of Heartland Cyclone 4214 Hidden Garage

Heartland RV recently expanded their Service and Quality Campus to 212,000 square feet with the addition of a new 81,000 square foot parts warehouse. The service and quality campus contains a 53,000 square foot retail service center that includes five pads with full hook-ups for overnight RV parking and 26 repair bays, it also includes an existing 82,000 square foot audit building.

The new indoor parts warehouse will store components in a centralized location, serving as the hub for Heartland’s Service Department, which supports their nationwide service network providers and retail customers. The new warehouse will feature equipment to facilitate increased efficiency.

“We know that life on the road can be adventurous, spontaneous, and unexpected. We build our RVs to be able to stand up to every challenge you might come across while traveling,” said Jim Fenner, vice president of Customer Service, Engineering and Quality at Heartland RV. “This building will allow us to immediately add 40% more parts, an in-house cabinet shop, and over 3,000 sq. ft. of indoor metal storage with dedicated shipping operations. Additionally, over the next year, we will have a state-of-the-art shipping warehouse that incorporates automation.”

As RVing continues to grow in popularity, Heartland has positioned itself to handle the increase in demand while maintaining quality manufacturing, the company said.

Heartland uses dedicated personnel to assess and monitor RVs through a series of quality control checks, the company said. The process includes the pre-delivery inspection process, which assesses weatherproofing, slide-out functionality, chassis, seals, gas lines, water lines, electrical systems, appliances and all interior and exterior elements before RVs are shipped to dealerships.

To help customers and dealerships, the company recently released two new service and maintenance apps.

“Heartland Service begins at the beginning of the build process. Our goal is to build the best product possible and make it easily serviceable,” Fenner said. “We have specialized service teams working with the production and quality teams to ensure that, if issues do arise, we can easily rectify them in the field. We are constantly working toward making it easier for service centers and customers to diagnose and repair anything that requires it.”

Learn more about Heartland RV.

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