IDS GM Teaches Customer Service Strategies

A picture of IDS General Manager Frank Tamburrini, who will be a speaker at the 2021 RVDA convention/expo

Frank Tamburrini, general manager of Integrated Dealer Systems, will lead a workshop on creating a business model that focuses on the customer experience in the fixed ops track at the 2021 RV Dealers Convention/Expo.

The convention/expo will take place Nov. 8-12, 2021, at Paris Las Vegas.

The workshop is titled “Customer Service is Tactics: Customer Experience Should be in Your DNA” and takes place from 3:15-4:15 p.m. Nov. 10.

The workshop will show attendees how to boost service efficiency and increase customer satisfaction by focusing on the customer experience, end-to-end.

Learning objectives for the session include:

  • What some of the most common customer service myths are and what dealers should focus on at your dealership.
  • The “customer experience loop” playbook to drive repeat business, without burning out service employees.
  • How to optimize your service department processes and track the right metrics for success.

The RVDA Convention/Expo Committee is working to provide a variety of workshops and networking events that will aid dealers in building on an expanding market and interest in RVs and RV travel.

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