July 2021 marks the one-year anniversary of the launch of the Mike Molino RV Learning Center’s Service Writer/Advisor online course.
The program provides training on managing service appointments, generating additional revenue, coordinating with technicians and other departments and more.
“At a time when efficiency is more important than ever in the service department,” said RVDA President Phil Ingrassia, “this course is ideal for new service writers/advisors as well as more experienced employees who want to sharpen their skills.”
Modules cover 43 key competency areas and prepare front-line employees with the knowledge required to meet and exceed customer expectations. Multiple customer service sections reinforce the top skillsets for top-performing fixed operations personnel. The course concludes with a timed, comprehensive final assessment to test knowledge and skills learned in the course.
More than 250 service personnel have signed up for the course since its inception. The current enrollment period closes Dec. 31, 2021.
The RV Learning Center is supported by dealers, manufacturers, suppliers, distributors, and other RV industry members committed to dealership education and the high levels of customer service provided by educated employees.