RVDA is honoring 23 RV manufacturers/brands with Quality Circle Awards for achieving the highest scores in the association’s 31st annual Dealer Satisfaction Index (DSI) survey.
The 23 brands/manufacturers received at least 15 dealer responses and scored 4.25 or above on a five-point scale in overall dealer satisfaction in the association’s survey conducted June through September.
RVDA Chairman Larry Troutt III said, “The DSI results recognize top-rated manufacturers in several important areas of dealer and customer support, which is more important than ever as the industry works to reduce repair event cycle time (RECT). Thanks to all the dealers who responded to the survey and congratulations to the manufacturers who earned Quality Circle Awards this year.”
The towable RV manufacturers/brands receiving awards are:
• Alliance RV (Avenue, Delta, Paradigm and Valor brands).
• Brinkley RV (Model G, I and Z brands).
• Coachmen (Brookstone, Chaparral, Catalina and Shasta brands).
• East to West (Ahara, Blackthorn, Takoda, Tandara, Alta, Longitude, Della Terra and Silver Lake brands).
• Forest River (Cardinal, Cedar Creek, Cherokee, Columbus, Flagstaff, Ibex, No Boundaries, Pause, Puma, R-Pod, Riverstone, Rockwood, Rogue, Sabre, Sandpiper, Sierra, Solaire, Surveyor and Wildcat brands).
• Grand Design (Imagine, Influence, Momentum, Reflection, Solitude and Transcend brands).
• Gulf Stream (Amerilite, Conquest, Innsbruck and Kingsport brands).
• Highland Ridge (Open Range brand).
• Jayco.
• Keystone RV (Alpine, Cougar, Hideout and Retreat brands).
• KZ RV (Connect, Connect SE, Connect Mini, Durango, Durango Gold, Ridgeway, Sportsmen, Sportsmen Sportster and Sportsmen Classic brands).
• Starcraft.
• Venture RV (SportTrek, SportTrek Touring, Sienna, Stratus and Sonic brands).
An honorable mention goes to Keystone RV’s Bullet and Sprout towable brands, which were highly rated but not by enough dealers to qualify for an award.
The motorized RV manufacturers receiving awards are:
• Coachmen (Galleria, Beyond, Nova and Pixel brands).
• Dynamax.
• Entegra.
• Forest River (Type C brands).
• Grand Design (Lineage Type C brands).
• Gulf Stream.
• Jayco.
• Leisure Travel Vans/Triple E.
• Newmar.
• Pleasure-Way.
Motorhome builders Airstream, Grech and Renegade RV also received honorable mentions for being highly rated but not by enough dealers to qualify for an award.
When rating their brands/manufacturers, RVDA asked dealers to express their satisfaction level on four core issues: reliability, parts, warranty and sales.
RVDA received DSI responses from 495 dealership locations in the U.S. and Canada that included 2,324 brand ratings—an average of 4.7 per dealer. A summary of the DSI survey aggregate results will appear in the November issue of RV Executive Today.
The top-rated manufacturers will be recognized and receive their awards during the RVDA Convention/Expo at Paris Las Vegas in November.
