Throgmartin Holdings has announced operational changes to its three companies, Stone Vos, Talin Manufacturing and Talin RV, to address the impact of the coronavirus outbreak.
“The COVID-19 virus has presented us with many challenges, and in response we have had to make changes to our operating procedures in order to protect our staff as well as our customers, Throgmartin Holdings President Chris Throgmartin said. “We are restricting our customers and the general public to the lobby area only and have restricted entry to our production and office areas.”
The virus has not affected production at Throgmartin Holdings’ companies, he said.
“Our RV awning products as well as our RV parts production has experienced no delays in shipping,” Throgmartin said. “We just completed large raw material and parts purchases, so our inventory will allow us to operate all companies well into the third quarter “.
RV technicians are now practicing increased sanitizing procedures and are limiting their time inside customers RVs to repairs only. In addition, all three companies are now working with customers on schedule and appointment changes.
“We have had Canadian customers move their appointments forward in order to leave Florida,” Throgmartin said. “We also have snowbird customers who are leaving early to self-quarantine in their Northern homes. We are doing all we can to accommodate these changes in order to provide scheduled service for them.”
Online sales and onsite service revenue have yet to be impacted, Throgmartin said. Overall sales have been steady, he said, and few customers have canceled service appointments. However, there have been many cancellations across the country for planned RV rallies, he said.
“We had a heavy rally schedule booked for 2020, and most dates have been cancelled by the associations holding these events,” Throgmartin said. “This will have a minimal impact on our gross numbers. Our event sales are less than 10 percent of our overall revenue,” Throgmartin added.
The Throgmartin companies have no plans for reducing staffing levels and do not anticipate any layoffs. The companies operate under a strategic plan allowing leadership to be proactive in dealing with downward cycles, Throgmartin said. Throgmartin Holdings has completed contingency plans it will enact as needed and has pledged to work to minimize the impact of COVID-19 on its customers.
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