Let us get right to the bottom line. You are lying awake, wondering what everyone is thinking about 2021. What should concern you? What should you plan for?
About 18 months ago, I joined the RV industry, but some things stand out as plainly as if they had happened yesterday.
A lack of empathy keeps many sales professionals from becoming great and prevents many high-powered organizations from retaining long-term employees and long-term clients. A lack of empathy costs dealerships deals now, and deals later.
Economic hard times, a country in turmoil and the continuing fear of the pandemic have threatened businesses on many levels.