Opinion: Do Not Avoid It: Conflict Resolution Strategies
July 26, 2021
If you have the choice between unresolved conflict (leading to stress and strife) and successful conflict resolution, the clear winner is successful conflict resolution.
Opinions
Opinion: Educated Customers Demand Knowledgeable Salespeople
July 19, 2021
As selling season is underway, inventory options are again becoming limited. You would expect productivity decline. For many dealerships, that will not be the case.
Opinion: Five Key Considerations When Selling Your Dealership
July 8, 2021
Exiting your dealership entails many important issues. To help you with these decisions, here are the five most important factors to contemplate when selling your business.
Opinion: Do Not Let Stress Keep You On the Ropes
June 25, 2021
2020 rendered emotional, and possibly physical, trauma that would not let up. The RV industry absorbed those blows and continues to get stronger, despite the adversity that crippled so many other industries.
Opinion: Are You Batting .300 in Your Business Office?
June 18, 2021
A .300 batting average in baseball is considered excellent, with an average higher than .400 nearly unachievable.
Opinion: Hire Right, Train Right
June 11, 2021
With a dire need to hire knowledgeable salespeople leading into the spring and summer, the first possible solution is to make sure every new salesperson hired is experienced. How dealers come to this conclusion is simple: If you want customers to work with someone who knows their stuff, hire someone who knows their stuff.
Advice: What Is Stopping Your Best Busy Season?
May 24, 2021
Did you make any progress with your New Year’s resolutions? It is healthy for your business and personal development to start the year aspiring to achieve accomplishments: eat better, work out more, get better organized, implement the new dealer management software….
Advice: New Rules for Payment Account Validation
May 21, 2021
If you accept customer payment authorizations via your website or a mobile payment app, a new account validation requirement in the Nacha Rules will apply to those payments starting in March 2021. Here is what you need to know to be ready.
Advice: What Builds Top Performers’ Longevity?
April 5, 2021
After surveying hundreds of top-performing dealerships and salespeople, I have noticed a near universal truth regarding top sales performers.
Advice: Top 10 Retail Marketing Rules to Remember in 2021
March 26, 2021
Let us get right to the bottom line. You are lying awake, wondering what everyone is thinking about 2021. What should concern you? What should you plan for?
Advice: All You Need is LUV
March 23, 2021
You may not always like all your customers and co-workers, but life at the dealership goes a whole lot better if you “LUV” them in each interaction. LUV them? No candy hearts or valentines are required. LUV is a simple acronym: Listen, Understand and Verify.
Advice: New Horizons in F&I
March 19, 2021
As the 2021 camping and selling season begins for RV dealers, this time should be met with pure optimism. After experiencing last year’s pent-up demand
