
OPINON: Paying Regulators Later May Cost Much More
The Consumer Financial Protection Bureau (CFPB) has long required that institutions within its supervision or enforcement authority develop
The Consumer Financial Protection Bureau (CFPB) has long required that institutions within its supervision or enforcement authority develop
The economic uncertainty that characterized much of our post-pandemic landscape continued into 2023, with elevated inflation and
In the past year, repair event cycle times (RECT) almost returned to “normal.” Average 2024 cycle times have been the fastest since 2020.
Like many dealerships, your organization has a wide skill and performance range and all the challenges of working in a people business. Sales has always combined many factors to enable someone to thrive.
The difference separating good leaders from great ones is how they inspire, motivate and lead their teams.
Let’s play a quick game called “Would You Rather?” I’ll go first. Would you rather do a complete inventory of your parts department or get a root canal?
As 2024 draws to a close, the dealer mergers and acquisitions (M&A) market, in particular, has been a captivating space to watch.
How your customers perceive your service department comes down to one issue: friction or inconvenience.
With new leadership seasons come risk and opportunity. A new leader’s role is to find the right balance between stability and transformation.
As we cruise into November, many of us are beginning to stress about the year-end task lists waiting for us.
The RV industry was built by independent owners and families. Family dealerships relied on strategies passed down. Those strategies all start with the “basics.”
Without a doubt, leads are the lifeblood of today’s dealership. Everyone’s goals are the same:
“I need more leads to maintain my market share or to grow my market share.”
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