Car Wars has partnered with Kenect, a texting platform supplier, to bring RV and automotive dealers a combined call tracking and texting platform.
Typically, dealerships provide two numbers to customers who want to text and call their businesses. Providing two numbers is cumbersome for customers, Car Wars said, and results in text and phone call loss when customers attempt to text or call a number without the correct functionality
Dealerships who partner with Kenect and Car Wars, a division of Call Box, can streamline communication and connect customers with their intended party. Dealership customers can call and text via the same phone number. Text messages will show in Kenect so agents can handle the conversation in real-time. Calls on that same line will connect to the intended party at the dealership and provide tracking, categorization, and reporting on those phone calls through Car Wars.
The platform provides dealers with up-to-date customer records in CRM for a modernized workflow, Car Wars said.
“The number of consumers who consider texting as their preferred communication method with dealerships is ever-increasing, especially in the service department. Kenect is one of the most powerful texting platforms on the market with intelligent routing, auto-response capabilities, and it can even facilitate payments,” Car Wars CEO Stephen Bay said. “We are excited to bring them into the Car Wars ecosystem as a valued partner with a tight integration that we know will deliver return for our customers.”
As the partnership continues, Car Wars and Kenect will innovate to provide improved customer experience and transparency over both calls and texts, Car Wars said.
“Kenect is excited to team up with Car Wars. This integration will be a game-changer in the industry, allowing businesses to send and receive text messages from their business numbers, collect payments, and generate leads through texting,” said Shaun Sorensen, Kenect CEO. “We are so thrilled to be partners with a great company like Car Wars, to add even more tools to help businesses succeed.”
Visit Kenect for more information. Visit Car Wars’ website for more information.
