Dutchmen Manufacturing will launch an owner feedback survey on April 1 to seek input from new owners on their purchasing experience and the overall product performance of their new recreational vehicle. As part of this new program, Dutchmen will send every new owner a survey 60 days after the purchase date. The survey will ask questions about the new owner’s purchasing experience with Dutchmen’s authorized dealers, and will also ask the new owner to rate his or her overall satisfaction with the new unit.
“When customers choose to purchase Dutchmen recreational vehicles, they’re choosing to put their trust in us,” Dutchmen Manufacturing President Kyle Kwasny said. “We
design and build our products to deliver one-of-a-kind experiences. We want to hear about these experiences from our customers—from the initial visit with the dealer
through the buying process—and ultimately we want to hear from them about how our products perform.”
Collecting real time data allows for better insight into the dealer experience, vital feedback to allow Dutchmen to make informed decisions on areas that need to be addressed, and ultimately to share with Dutchmen what new owners think the company is doing right.
“As the Dutchmen lineup continues to grow, we never want to lose sight of one question: Why Dutchmen? By implementing this program, we can now ask our customers to share their experiences and to be our voice,” Marketing Director Angelia Peterson said. ‘Dutchmen believes it already has better warranties, better quality assurance and better aftermarket support than its competitors. The customer satisfaction survey is yet another step to ensure our quality continues to meet or exceed the expectations of our customers.”
To learn more about Dutchmen Manufacturing’s Customer Satisfaction Survey Program, contact Angelia Peterson at [email protected]