Kampgrounds of America, Inc. (KOA) has been recognized with two franchise satisfaction awards by Franchise Business Review. The company was named to the Most Innovative Franchises and Top Franchise Culture lists.
KOA, Inc. was the only hospitality provider on both award lists.
Franchise Business Review, a research firm that performs independent surveys of franchisee satisfaction, provides the only ratings of franchises based solely on franchisee satisfaction and performance. The publication surveyed over 36,000 franchise owners across more than 360 leading franchises to identify the award-winning companies featured on each list.
KOA President and CEO Toby O’Rourke said, “True innovation is not just about introducing new products or services; it is a mindset that permeates every aspect of our organization. At KOA, we are committed to continuously evolving, pushing boundaries, and redefining the camping experience for generations to come.”
For inclusion on the Most Innovative Franchises lists, franchisee survey respondents were asked how creative and innovative they think their franchise is, as well as the leadership vision for the brand’s future.
The Culture100 award winners were measured across 17 unique areas contributing to a strong company culture, including leadership, core values, franchise community and engagement.
Darin Uselman, KOA’s chief operating officer, said, “KOA’s growth is deeply anchored in our franchise culture. We believe each campground is unique, and collectively we are better together. Nurturing this synergy within our franchise system is at the heart of our winning approach.”