The Mike Molino RV Leaning Center and Better Vantage Point will present a webinar to highlighting the importance of building trust after a sale.
“First Time Buyers: Strategies to Build Trust and De-escalate Problems” will take place at noon EST March 23, presented by Better Vantage Point’s lead consultant and founder Tom Kline.
“The RV industry is flooded with first-time buyers,” the center stated. “Year-over-year sales have skyrocketed, and dealers are holding the line on profitability on each unit. With this influx of new RVers, it is more important than ever to build trust after the sale. In this session, Kline will discuss his three-step model to manage customers and de-escalate problems. Learn how to set customer expectations step-by-step and resolve the dispute.”
Strategies discussed during the workshop will cover addressing problems early, before they cost money. Participants will hear how to offer potential solutions, rather than ultimatums, and how to achieve customer buy-in and closing the dispute.
Kline has worked with public and private dealerships, the center stated. Better Vantage Point provides RVDA’s endorsed Safeguard Your Dealership program to help dealers mitigate many risk types.
Register for the webinar here.
