RVDA opened its 2023 Dealer Satisfaction Index (DSI) survey. U.S. and Canadian dealers will have until Sept. 8 to rate the manufacturers and brands whose products they sell.
When rating brands and manufacturers, RVDA asks dealers to express their satisfaction in four areas:
- Reliability/Quality
- Parts Support
- Warranty Support
- Sales Support
RVDA President Phil Ingrassia said: “The DSI is a confidential survey measuring the level of satisfaction with the manufacturers’ in areas of vital interest to dealers. It is more important than ever for dealers to provide feedback to manufacturers through the DSI survey as the industry works to improve the overall customer experience with RV travel.”
RVDA has conducted the DSI survey for 29 years. It is a tool the association uses to improve dealer-manufacturer relations
RV dealers wanting to access the survey can click here.
