RVDA Releases 2021 Dealer Satisfaction Survey

A picture of the RVDA dealer satisfaction index (DSI) logo

Dealers are being called to rate the manufacturers and brands they serve in this year’s annual Dealer Satisfaction Index (DSI) survey conducted by RVDA.

The association stated U.S. and Canadian dealers have until Sept. 7 to participate in the survey.

“The DSI is a confidential survey measuring the level of satisfaction with the manufacturers in areas of vital interest to dealers,” RVDA Board Chairman Chris Andro said. “With the increase in sales and service activity the industry has experienced over the past year, it is more important than ever for dealers to provide feedback to the manufacturers through the DSI survey.”

This is the 27th year RVDA has conducted its DSI survey as a tool to improve dealer-manufacturer relations throughout the RV industry.

The association asks dealers to express their satisfaction levels on four core issues:

  • Reliability and quality
  • Parts
  • Warranty
  • Sales

Dealers interested in contributing can access the survey here.

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