The Mike Molino RV Learning Center recently launched a new online course for parts specialists. The course will help front-line dealership fixed operations professionals handle service after sales as the industry deals with a record number of first-time buyers, RVDA said.
The online course is priced at $150 per student. The course helps parts specialists prepare for parts specialist certification through the RV Learning Center, which is available for an additional fee.
The Parts Specialist online course provides instruction on the following:
- Store merchandising
- Inventory management
- Online sales
- Seasonal promotions
- Over-the-counter sales
- Marketing parts and accessories
Training includes assessments to track progress throughout the course. Pilot testers for the training included experienced and new parts specialists. Both groups were enthusiastic about the training contained in this new program, RVDA said.
“This was very informative, and I was able to pick back up where I left off when I had to close the program,” one surveyed parts manager said. “I believe it will help my employees. It reinforces practices we train on.”
The RV Learning Center offers five fixed operations training and certification programs that will help the RV industry improve its ability to support customers. The educational efforts are geared toward helping the industry improve its record on Repair Event Cycle Time (RECT).
Developed in partnership with The Ohio State University’s Center for Education and Training for Employment, the instructional materials help RV service management, parts, and warranty employees increase efficiency and reduce RECT.
“The course was easy to navigate; modules were very informative. I come from an auto parts background and a few things are the same, but others have been very different in the RV industry,” another pilot tester said. “I was able to relearn some things and learn a lot of new things that I will be able to use in my day-to-day going forward.”
The Mike Molino RV Learning Center provides professional dealer development and educational resources. For more information visit www.rvlearningcenter.com.
