The Society of Certified RV Professionals is recognizing nine individuals from seven participating dealerships who earned a new certification. The group is recognizing two individuals that renewed their certification during the last quarter of 2021 through the Mike Molino RV Learning Center Fixed Operations Certification Program.
Program participants allow the society to publicize individuals’ certification achievements on the national level. Those participating in the recognition program are a subgroup of the 16 individuals who earned certification.
“On behalf of the entire RV industry, we congratulate these professionals and their dealerships. These accomplishments are proof of their outstanding commitment to customer service and satisfaction,” RVDA President Phil Ingrassia said. “Not only do they elevate our industry, but on an individual level, each joins an elite group of certified personnel who have successfully met high professional standards.”
Those earning a new certification are: Thomas Holloway (parts manager); Thomas Bruce (parts manager); Megan Kirk (service writer/advisor); Troy Layne (service writer/advisor); Jonathan T. Utecht (service writer/advisor); Christina R. Landry (warranty administrator); Teresa VanCleve (warranty administrator); Julie Gacke (warranty administrator); and Cristina Nevarez (warranty administrator).
Those in the recognition program who renewed their certification are Sandra Fitzhugh (recertified service writer/advisor) and Jamie C. Allen (recertified service writer/advisor).
Fixed-ops professionals can earn certification as parts managers, parts specialists, service writers/advisors, service managers, and warranty administrators through the Mike Molino RV Learning Center, which offers online testing, certification, and recertification.
The Society of Certified RV Professionals promotes and recognizes certification among employees who work in the RV industry.