
OPINION: The Easy(ish) Button to Keeping Service Bays Full
One of my favorite questions to ask: “If you had a magic wand that could change or improve anything in your dealership, what would it be?”

One of my favorite questions to ask: “If you had a magic wand that could change or improve anything in your dealership, what would it be?”

Artificial Intelligence is everywhere. Retail RV dealers’ inboxes are full of pitches from technology vendors’ AI solutions.

A payment calculator seems like a technology offered and used by everyone. Plug in a few numbers and out pops a monthly payment. The idea is simple, right? Unfortunately, this illusion of simplicity is significantly costing RV lenders and dealers.

The more customers use their RVs, the more likely they are to stay in RVing. Those of us in the industry who love and live for camping can consider it a given that once an RVer joins the RV lifestyle, they will always be an RVer. Unfortunately, statistics tell a different story.

Our duty to you, our readers, is to provide unbiased news and insights that you can use to improve your business and operations. Part of our mission is to be transparent with our audience when conflicts arise with that mission.

The RV industry is a juggernaut, pumping $140 billion into the U.S. economy, supporting nearly 680,000 jobs, and generating over $48 billion in wages, according to the RVIA. Running a dealership is not just about showcasing gleaming motorhomes. Running the business is a high-stakes game shaped by taxes, regulations and economic trends.

There are numerous systems available for sales and follow-up, but when selecting the right tools, remember to use one that suits the task.

Are your customer management, desking and lending processes helping or hurting your dealership? Year-end is not just about winterizing RV units. This is the perfect time to identify outdated tech or underutilized tools that may be slowing things down.

Watching that scene unfold reminded me just how quickly an adventure can turn into a headache when things go wrong, and how critical it is for RV owners to have the right protection in place before they hit the road.

One obvious fact that stands out for me is that the end of 2024 and the beginning of 2025 marked the quarter-point of the new century.

Here are four key compliance rules to keep on your radar this summer, along with tech tips to help you stay in the clear.

Our industry is the result of centuries of visionary leadership, from early pioneers and national park advocates to the entrepreneurs and engineers who saw the potential for growth, progress and mobile freedom. Who were these people, I wondered.