Outside vendors provide consistency throughout transitions and create tailored solutions. Where dealership staff have many different responsibilities, outside vendors can stay current because they are dedicated to a specialized area.
The earlier you can plan, the better the result. Keep focused on your bottom line; the dealership’s financial health is what you are selling.
Search engine optimization (SEO) is finally getting dealers’ attention, and I doubt you’ll find a hotter topic.
Inventory and inventory management can make or break a retail operation. The wrong inventory selection, poor administration and lackluster presentation will have negative short- and long-term effects on the business.
As Congress returned from its August recess, members representing RVIA and RVDA are making a renewed push to encourage legislators to adopt the Travel Trailer and Camper Tax Parity Act.
Customer service is the midway point between creating a customer for life and setting them up perfectly for their road trip adventure; whether they are experienced or first timers.
At its core, servant leadership has an undeniably simple yet lofty standard. The concept is about ensuring other people’s highest-priority needs are being served.
Where do you lean during change? Do you lean toward chaos or safety? Depending on your dealership role, you may have a range of reactions to this question.
When we consider the question of whether finance sources that buy dealers’ retail installment sales contracts should be liable for discrimination—if indeed discrimination exists—the issues get really complicated.
The same standards your HR team uses to promote a healthy, happy and productive workplace can support employees who experience mental health emergencies. Here, I will offer three ways to empower better employee mental health.
I have been talking with dealers who have been through the industry’s ebbs and flows for many years. They said this year is similar to some seasons past, but in some ways, they are not similar at all.
Not surprisingly, after two banner years of new RV sales put many more RVs on the road with warranty coverage, the percentage of work orders with warranty coverage increased.
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