With a dire need to hire knowledgeable salespeople leading into the spring and summer, the first possible solution is to make sure every new salesperson hired is experienced. How dealers come to this conclusion is simple: If you want customers to work with someone who knows their stuff, hire someone who knows their stuff.
Did you make any progress with your New Year’s resolutions? It is healthy for your business and personal development to start the year aspiring to achieve accomplishments: eat better, work out more, get better organized, implement the new dealer management software….
If you accept customer payment authorizations via your website or a mobile payment app, a new account validation requirement in the Nacha Rules will apply to those payments starting in March 2021. Here is what you need to know to be ready.
After surveying hundreds of top-performing dealerships and salespeople, I have noticed a near universal truth regarding top sales performers.
Let us get right to the bottom line. You are lying awake, wondering what everyone is thinking about 2021. What should concern you? What should you plan for?
You may not always like all your customers and co-workers, but life at the dealership goes a whole lot better if you “LUV” them in each interaction. LUV them? No candy hearts or valentines are required. LUV is a simple acronym: Listen, Understand and Verify.
As the 2021 camping and selling season begins for RV dealers, this time should be met with pure optimism. After experiencing last year’s pent-up demand
Regardless of where you are in your business life cycle, understanding what drives your business value is essential. A professional business valuation makes this possible.
Looking back on the best trips I have ever taken, I do not remember the planning. Instead, my memories are of those spontaneous moments when we discovered something unexpected and allowed ourselves to savor the moment.
About 18 months ago, I joined the RV industry, but some things stand out as plainly as if they had happened yesterday.
This year has seen dramatic changes to media consumption. You likely are nodding your head in agreement. The question is, how big are the changes and how should you react?
A lack of empathy keeps many sales professionals from becoming great and prevents many high-powered organizations from retaining long-term employees and long-term clients. A lack of empathy costs dealerships deals now, and deals later.
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