Opinion: Communication, Preparation Vital Before Traveling
Customer service is the midway point between creating a customer for life and setting them up perfectly for their road trip adventure; whether they are experienced or first timers.
Customer service is the midway point between creating a customer for life and setting them up perfectly for their road trip adventure; whether they are experienced or first timers.
At its core, servant leadership has an undeniably simple yet lofty standard. The concept is about ensuring other people’s highest-priority needs are being served.
Where do you lean during change? Do you lean toward chaos or safety? Depending on your dealership role, you may have a range of reactions to this question.
When we consider the question of whether finance sources that buy dealers’ retail installment sales contracts should be liable for discrimination—if indeed discrimination exists—the issues get really complicated.
The same standards your HR team uses to promote a healthy, happy and productive workplace can support employees who experience mental health emergencies. Here, I will offer three ways to empower better employee mental health.
I have been talking with dealers who have been through the industry’s ebbs and flows for many years. They said this year is similar to some seasons past, but in some ways, they are not similar at all.
Not surprisingly, after two banner years of new RV sales put many more RVs on the road with warranty coverage, the percentage of work orders with warranty coverage increased.
While we are each given only 24 hours in a day, what we do with those hours often is the difference between victory and defeat.
HR policies can help you make such decisions with an eye toward your dealership’s long-term success. Here are three things to consider regarding the economy and your workforce.
This month, we dive deeper into a specific way sales professionals can demonstrate empathy and use empathy. Start by listening fully first.
The best leaders I have been around make doing three actions relentlessly a habit, especially when times are toughest—they connect, they communicate, and they provide a clear sense of purpose.
As the RV selling season rolls along, many F&I professionals begin to skip some winter training knowledge and skills they learned.
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