Two managers from CDK Global’s Lightspeed will speak about cutting down repair event cycle time (RECT) during the RVDA Convention/Expo.
Product Managers Von Anderson and Christopher Hauck will lead the workshop, which is part of the convention’s fixed ops track. The RVDA Convention/Expo takes place Nov. 6-10 at Paris Las Vegas.
The session, titled “Increase Customer Trust and Transparency and Decrease RECT Times Using Tech,” will be held from 3:15-4:15 p.m. Nov. 9. The workshop will teach dealers how to increase transparency, restore trust and forge customer loyalty that will last a lifetime.
During the workshop, attendees will learn about:
- Using video as a prime communication mechanism.
- Keeping an efficient and effective calendar that allows for proper technician scheduling and syncing/visibility with the other departments.
- Using eSignature to improve the customer experience (social media and online reviews) to stand out online and drive brand equity.
Hauck has been at Lightspeed for 23 years and is the director of product management. Anderson has been with Lightspeed for 20 years and has worked in a variety of areas including support and implementation. He is the company’s principal RV product manager.
