Certified mediator and RV industry trainer Harold Oehler will host a workshop for retaining customers while defending a dealership against consumer claims at this year’s RV Dealers Convention/Expo
Oehler, a two-time RVDA Chairman’s Service Award winner, will co-present the workshop with Tobi Conroy, Thor Motor Coach’s customer affairs liaison.
Oehler will take part in the Super Lawyers panel. The panel will discuss “How to Conduct the Perfect RV Vehicle Inspection and Mediation to Defend a Consumer Claim and Retain Your Customer” at 9 a.m. Nov. 10.
Conroy will provide Thor Motor Coach’s perspective on how dealers can better partner with their manufacturers to address common customer service issues.
Learning objectives include:
- Best practices for conducting inspections and mediations designed to settle the case while retaining customers
- Techniques for working more effectively with manufacturers
The Convention/Expo will take place Nov. 7-11 at Caesars Palace in Las Vegas.
For more information about Oehler, click here.
