OPINION: Recreating the ‘Wow’ Experience
February 1, 2025
Business owners and general managers planning a new showroom or retail space frequently ask, “How can I create a ‘Wow’ shopping experience for my customers?”
New Blogs, Opinions & Advice
OPINION: Paying Regulators Later May Cost Much More
January 1, 2025
The Consumer Financial Protection Bureau (CFPB) has long required that institutions within its supervision or enforcement authority develop a compliance management system.
OPINION: What Do the Elections Mean for Taxes?
January 1, 2025
The economic uncertainty that characterized much of our post-pandemic landscape continued into 2023.
OPINION: Your 2025 Marketing Mission
January 1, 2025
To be successful in your marketing, you must plan for success. We are going to break this down into five sections.
OPINION: The Case for Humbitious Leadership
December 19, 2024
The difference separating good leaders from great ones is how they inspire, motivate and lead their teams.
OPINION: Bro, Do You Even Inventory?
December 18, 2024
Let’s play a quick game called “Would You Rather?” I’ll go first. Would you rather do a complete inventory of your parts department or get a root canal?
OPINION: Systems Create a Floor and Unlock Potential
December 1, 2024
Like many dealerships, your organization has a wide skill and performance range and all the challenges of working in a people business. Sales has always combined many factors to enable someone to thrive.
OPINION: RECT Gaining and Losing Ground
December 1, 2024
In the past year, repair event cycle times (RECT) almost returned to “normal.” Average 2024 cycle times have been the fastest since 2020.
Opinion: The State of the M&A Market
November 1, 2024
As 2024 draws to a close, the dealer mergers and acquisitions (M&A) market, in particular, has been a captivating space to watch.
OPINION: Is Your Service Department Driving Your Customers Crazy?
November 1, 2024
How your customers perceive your service department comes down to one issue: friction or inconvenience.
OPINION: Navigating Leadership Change
November 1, 2024
With new leadership seasons come risk and opportunity. A new leader’s role is to find the right balance between stability and transformation.
OPINION: (Even) November Can be Noteworthy
November 1, 2024
As we cruise into November, many of us are beginning to stress about the year-end task lists waiting for us.